1938 E. Lincoln Highway Suite 207A New Lenox, IL. 60451
708-512-7709
Jacquelyn Augustine, PsyD.
Dr. Jacquelyn Augustine, Licensed Clinical Psychologist, received her doctorate in clinical psychology from the Illinois School of Professional Psychology. Her clinical training includes experience treating children, adolescents, adults, and families with a wide range of struggles including depression, anger, generalized anxiety, PTSD, trauma, obsessive compulsive disorder, phobias, academic difficulties, bullying, school refusal, anger, interpersonal and relationship issues, acting-out behaviors, self-injury, low self-esteem, disordered eating, separation anxiety, sleep troubles, and autism spectrum behaviors. Her training took place in a variety of settings, including an alternative therapeutic day school for those with autism spectrum disorders as well as other disabilities, an outpatient therapy practice, inpatient psychiatric programs, a partial hospitalization program and community mental health.
Dr. Augustine provides clinical assessment of children, adolescents, and adults to investigate a wide variety of questions including ADHD/ADD, determining or ruling out learning disabilities, identifying a diagnosis, and diagnosing and developing a tailored and comprehensive treatment plan.
Dr. Augustine uses an integrative approach that uses empirically-supported methods of treatment, including cognitive behavioral therapy, dialectical behavioral therapy, exposure therapy, exposure response prevention, interpersonal therapy and family systems. Additionally, she works collaboratively with schools, dieticians, primary care physicians and other necessary treatment providers to create the most support for her clients and comprehensive treatment. Dr. Augustine has a strong background in cultural and diversity issues. She is a member of the American Psychological Association. She comes from a family of first responders and feels strongly about supporting this community.
Dr. Danny McGuire Jr. EdD, MA, MS, MPA, LPC, PCC. Director of First Responder Wellness
Dr. Danny McGuire Jr. serves as Director of First Responder Wellness at Jacquelyn Augustine & Associates. As a retired police sergeant, he brings more than 35 years of public-service experience, including service as Chief Hostage and Crisis Negotiator for a SWAT team. His extensive background in crisis leadership, trauma recovery, and high-pressure decision-making uniquely equips him to support people working in stressful and emotionally demanding environments.
With thousands of hours of combined experience as a professional coach and mental health practitioner, Dr. McGuire specializes in trauma-focused care, stress resilience, and performance-based coaching for first responders, veterans, public-safety professionals, and families affected by trauma and special needs. He is a Licensed Professional Counselor in the State of Illinois and a Professional Certified Coach through the International Coaching Federation.
Dr. McGuire also serves as Executive Director of the Public Service Institute at Calumet College of St. Joseph, where he provides executive leadership for undergraduate and graduate programs serving law enforcement, fire service, emergency management, corrections, healthcare, government, and other public-service professionals. Dr. McGuire describes himself as a "Pracademic"—an academic with substantial practical experience. His career combines advanced scholarship, executive leadership, mental health practice, professional coaching, and decades of frontline public-service experience. This combination allows him to bridge the gap between theory and practice, translating research and academic concepts into practical strategies that professionals can apply in real-world, high-pressure environments.
Dr. McGuire is the founder of Crosstown Coaching, author of Hard Reset: Reliability Under Pressure, and creator of the Crosstown Human Performance and Resilience System. Developed through more than 20 years of research, education, executive leadership, coaching, and applied field practice, the system provides practical tools for helping individuals, teams, and organizations perform reliably under pressure.
His Hard Reset approach helps individuals regulate their responses, separate evidence from the stories created by stress, regain psychological clarity, reconnect with their values, and choose the next aligned action. Rather than attempting to eliminate pressure, the approach helps people develop the internal structure needed to remain grounded, deliberate, and dependable when pressure is unavoidable.
Learn more about or purchase Hard Reset: Reliability Under Pressure.
Author, Scholar, and Professional Contributor
Dr. McGuire has written more than 100 articles and professional pieces addressing first-responder wellness, trauma-informed coaching, leadership, psychological resilience, human performance, caregiver support, autism, special-needs family support, health, wellness, and values-driven decision-making. His work has appeared through organizations and publications including the International Coaching Federation and Autism Parenting Magazine. In 2026, Autism Parenting Magazine recognized him as its Top Parental Advice Contributor for his writing, webinars, and presentations supporting parents and caregivers. His featured professional publication, “Trauma-Informed Coaching for First Responders: A Culturally Competent Approach,” was published by the International Coaching Federation.
Conference Presentations and Media Appearances
Dr. McGuire has presented at professional conferences, webinars, summits, and training programs on first-responder wellness, leadership, trauma, resilience, autism, and caregiver support.
He was a featured presenter for the Autism Parenting Summit, where he delivered Autism Caregivers Need Care Too, a presentation focused on the often-overlooked physical, psychological, relational, and emotional needs of parents and caregivers.
Dr. McGuire has also been selected as an international speaker for the 2026 International Autism Symposium in Türkiye. His presentation addresses caregiving under challenging conditions and integrates evidence-based insights, field-tested resilience strategies, and more than two decades of lived experience as the father and caregiver of an adult son with profound autism.
He has appeared as a guest on several podcasts and professional interview programs.
Dr. McGuire helps clients navigate the aftermath of trauma, prevent burnout, strengthen resilience, and restore a sense of purpose and direction. His work is grounded in professional training, scholarship, lived experience, and a practical understanding of what it takes to perform, recover, and remain reliable under pressure. Whether he is working with an individual client, first responder, caregiver, executive, public-service agency, or organizational leadership team, Dr. McGuire brings together the perspective of a counselor, coach, educator, executive leader, researcher, author, and retired police sergeant.
His work reflects a straightforward principle: pressure is unavoidable, but losing yourself under pressure does not have to be.
Natasha Charleston, LCPC
Natasha Sara Charleston is a Licensed Clinical Professional Counselor (LCPC) in the State of Illinois. She is a Certified Vocational Rehabilitation Counselor and EMDR Trauma Therapist. Natasha specializes in critical incident stress debriefing and working with First Responders. She also works with folks who have experienced Complex Post Traumatic Stress Disorder (CPTSD), and those with substance use concerns. Natasha obtained her B.A. Degree in Psychology from the State University of New York, College at Fredonia. She went on to obtain her M.S. Degree in Counseling from the University at Albany. She volunteers with the Northern Illinois Critical Incident Stress Team and proudly supports those who help others. Natasha treats adults and couples via telehealth only.
Kayla Coleman, Masters level intern
Kayla Coleman is a dedicated intern currently pursuing a Master’s
degree in Clinical Mental Health Counseling at Lewis University. With
over 11 years of experience with the Illinois Department of
Corrections, Kayla has honed her skills in crisis intervention and
mental health support through a distinguished career. Kayla treats individuals of all ages and struggles. Her journey began as a Correctional Officer, where she served for six years, overseeing one of Illinois' highest aggression cell houses and managing emergency situations with professionalism and composure. She then transitioned into the role of Correctional Counselor, where for five years, she provided essential counseling and social services, managed a substantial caseload, and facilitated group programs aimed at behavioral and life improvements.
Kayla’s professional education and training includes crisis
intervention, specialized courses in anger management, substance use
disorders, trauma, depression, and relationship issues. Kayla is
passionate about leading, inspiring, and motivating others to overcome
challenges, achieve personal growth, and become the best version of
themselves.
Lupita Arroyo, LCSW
Lupita Arroyo is a Licensed Clinical Social Worker with over 17 years of experience providing trauma-informed therapy across diverse clinical settings, including inpatient psychiatry, therapeutic high schools, and private practice. Her clinical focus includes working with individuals facing complex trauma, PTSD, anxiety, and depression using evidence-based modalities such as EMDR, Cognitive Behavioral Therapy (CBT), and mindfulness-based interventions.
Outside of her work in private practice, she also serves as a Behavioral Health Specialist, supporting patients recovering from catastrophic work-related injuries. In this role, she collaborates with interdisciplinary teams to help individuals address the psychological and emotional challenges associated with life-changing injuries, fostering resilience, recovery, and a successful return to meaningful daily living.
Lupita obtained her B.S. Degree in Psychology from the University of Illinois at Urbana-Champaign. She went on to obtain her Master of Social Work Degree from the University of Michigan-Ann Arbor. Lupita treats adults via teletherapy only.
Ryan Marshall, Masters level intern
Ryan Marshall is a dedicated intern currently pursuing a Master’s degree in Clinical Mental Health Counseling at Lewis University. He previously attended Saint Louis University where he obtained a B.A. degree in Psychology.
Ryan treats individuals of all ages and struggles and utilizes his prior work experiences to provide clients with mental health support that best suits their needs. Ryan has previously worked as a Registered Behavior Technician (RBT) at an Applied Behavior Analysis (ABA) clinic where he was responsible for helping children and adolescents with an autism diagnosis. He helped his clients develop effective communication skills, social cues, and the ability to self-advocate when needed. After leaving the ABA field, he has spent time working in the customer service field, providing efficient services while managing intense situations with clients as they arise.
Ryan’s professional education and training includes anxiety, trauma, depression, relationship issues, and career assistance. He works passionately to motivate and inspire clients to improve their lives and achieve personal goals through meaningful action.